A few months ago, BBVA announced the ATM of the future, with new and user-centered possibilities for personalising the experience and contact with the entity. On this occasion I would like to highlight the approach they make to digital signage, as a mean that provides new services to the customers of their bank branches. As Roi Iglesias well comments in his article

Save time, reduce queues and waiting times, improve customer service and optimise space and resources are just some of the advantages of implementing an appointment system. The penetration of the Internet in society forces the improvement of traditional processes. Users, with greater technological knowledge and more devices within their grasp, require services that improve the attention to