Save time, reduce queues and waiting times, improve customer service and optimise space and resources are just some of the advantages of implementing an appointment system.
The penetration of the Internet in society forces the improvement of traditional processes. Users, with greater technological knowledge and more devices within their grasp, require services that improve the attention to their needs. The ideal solution involves the implementation of a professional service for the management of agendas and prior appointments using the Internet as communication system.
The online appointment service can be used as a complement to the traditional telephone appointment. Together with the Call Centre, it allows you to outsource the appointment registration service to the degree that it is strategically decided.
Adaptable to Small and Medium Size Enterprises and Public Administrations
The implementation of the service is agile and flexible, adaptable to any type of company, so it is applicable to both large companies and small and medium ones.
In the case of public services, implementation is increasing. This system has already been implemented in the Health Services of the different Autonomous Communities, especially in the speciality and primary care centrefs, in the departments supervised by the Ministry of the Interior, such as the management and renewal services of official documents, and in official educational centres.
Benefits for users
Through this system, users can benefit from the service with absolute freedom of schedules, being able to book their appointment at any time of the day, 365 days a year and through various devices, computer, smartphone or tablet .
The user saves time by avoiding queues and waiting in attention areas, increasing their degree of satisfaction.
Q·sige by IDM Sistemas de Comunicación, allows a simple and customisable implementation according to your needs. An effective tool for improving customer service.